The Collar360

Call centre agent

Other names

call center agent, outbound sales agent, telephone sales agent, telephone operator, outbound call centre agent, call centre operator, telemarketing agent, inbound call center agent, telephone sales generator, call centre service agent, telemarketing operator, telephone solicitor

Office and administration

They phone customers or answer their calls to tell them about goods and services, take orders, and keep records.

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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

  2. 2

    Obtain customer information such as name, address, and payment method, and enter orders into computers.

  3. 3

    Explain products or services and prices, and answer questions from customers.

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Stories from the work

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
agent de centre d’appels/agente de centre d’appels
español
teleoperador/teleoperadora
العربية
وكيل مركز الاتصال / وكيلة مركز الاتصال
português
Operador de centros de contacto/Operadora de centros de contacto
Deutsch
Mitarbeiter Callcenter/Mitarbeiterin Callcenter
italiano
operatore di call center/operatrice di call center

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