The Collar360

Call centre analyst

Other names

CRM data analyst, call centre reporting analyst, marketing data analyst, call center agent, trainee data analyst, call center analyst, contact centre analyst, sales data analyst, graduate data analyst, customer data analyst, assistant data analyst, senior call centre analyst

Office and administration

They study information about customer phone calls and prepare reports and pictures to show what they find.

TrainingA fair amount of trainingAn international estimate (O*NET, United States)LicenceSign in to seeWhereSign in to seePaySign in to see
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The work

The work

Written by our team from the career's description, checked against its sources and approved before it was shown.

  1. 1

    Study data about calls coming in from customers.

  2. 2

    Study data about calls going out to customers.

  3. 3

    Prepare reports about the calls.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
analyste en centre d’appels
español
analista de datos en centro de llamadas
العربية
محلل مركز الاتصال / محللة مركز الاتصال
português
Analista de centro de atendimento
Deutsch
Call-Center-Analyst/Call-Center-Analystin
italiano
analista di call center

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