The Collar360

Call centre manager

Other names

contact centre coordinator, call centre coordinator, client centre manager, call center manager, customer centre manager, call centre director

Office and administration

They set daily, weekly, and monthly goals for a phone service, check the results, and plan training to fix problems.

TrainingA fair amount of trainingAn international estimate (O*NET, United States)LicenceSign in to seeWhereSign in to seePaySign in to see
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The work

The work

Written by our team from the career's description, checked against its sources and approved before it was shown.

  1. 1

    Set goals for the service each month, week and day.

  2. 2

    Check closely the results the centre gets.

  3. 3

    Make plans to fix problems the service faces.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
responsable de centre d’appels
español
director de centro de llamadas/directora de centro de llamadas
العربية
مدير مركز الاتصال / مديرة مركز الاتصال
português
Responsável de centro de atendimento
Deutsch
Call-Center-Manager/Call-Center-Managerin
italiano
responsabile di call center

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