The Collar360

Call centre quality auditor

Other names

contact centre quality auditor, call centre quality analyst, call centre quality assurance auditor, call centre quality controller, call center quality auditor, call centre quality audit associate, customer service centre analyst, call centre quality control auditor

Accounting and audit

They listen to live or recorded calls from call centre workers, check that rules are followed, and give workers advice on how to improve.

TrainingA fair amount of trainingAn international estimate (O*NET, United States)LicenceSign in to seeWherecall centres, offices of companiesPaySign in to see
Compare

The work

The work

Written by our team from the career's description, checked against its sources and approved before it was shown.

  1. 1

    Listen to recorded or live calls from call centre staff.

  2. 2

    Check that staff follow the call rules.

  3. 3

    Check that calls meet quality standards.

See the whole career with a free account

Pay in Uganda, how to start, the jobs, where it can lead and every skill it needs.

Create a free accountLog in

Stories from the work

Share your story

No stories yet. Do you do this work? Share yours.

Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
auditeur qualité en centre d’appels/auditrice qualité en centre d’appels
español
analista de calidad en centro de llamadas
العربية
مدقق جودة مركز الاتصال / مدققة جودة مركز الاتصال
português
Auditor de qualidade de centro de atendimento/ Auditora de qualidade de centro de atendimento
Deutsch
Call-Center-Qualitätsprüfer/Call-Center-Qualitätsprüferin
italiano
responsabile qualità di call center

Report something wrong