The Collar360

Contact centre manager

Other names

customer service manager, contact center manager

Office and administration

They plan the daily work of a centre that answers customers' questions, and they lead the staff who do it.

TrainingA fair amount of trainingAn international estimate (O*NET, United States)LicenceSign in to seeWherecall centres, offices of companiesPaySign in to see
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The work

The work

Written by our team from the career's description, checked against its sources and approved before it was shown.

  1. 1

    Plan the daily work of the contact centre.

  2. 2

    Coordinate the daily work of the contact centre.

  3. 3

    Make sure customer questions are answered well and quickly.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
responsable service clientèle
español
director de servicio de atención al cliente/directora de servicio de atención al cliente
العربية
مدير مركز الاتصال / مديرة مركز الاتصال
português
Gestor de serviço de clientes/Gestora de serviço de clientes
Deutsch
Leiter des Kundendienstes/Leiterin des Kundendienstes
italiano
responsabile del centro contatti

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