The Collar360

Crisis helpline operator

Other names

crisis helpline worker, crisis hotline operator, distress helpline operator, telephone crisis support, telephone crisis counselor, distress hotline operator

Social work and counselling

They talk on the telephone with upset people, give advice and support about problems like abuse or money, and keep records of calls.

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The work

The work

Written by our team from the career's description, checked against its sources and approved before it was shown.

  1. 1

    Answer phone calls from people who are very upset.

  2. 2

    Give advice to callers.

  3. 3

    Give support to callers who need help.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

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ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

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ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
écoutant social/écoutante sociale
español
operador de línea telefónica de ayuda de emergencia/operadora de línea telefónica de ayuda de emergencia
العربية
مشغل خط المساعدة في الأزمات / مشغلة خط المساعدة في الأزمات
português
Operador de linha de apoio telefónico/Operadora de linha de apoio telefónico
Deutsch
Telefonberater Krisen und Notlagen/Telefonberaterin Krisen und Notlagen
italiano
operatore sociale di call center/operatrice sociale di call center

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