The Collar360

Customer contact centre information clerk

Other names

customer information center assistant, client services clerk, customer helpdesk clerk, customer contact center information clerk, customer representative, customer contact clerk, customer service clerk, customer relations representative, customer support officer

Office and administration

They talk to customers by phone or email, answer questions about products and services, and keep records of each call.

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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  2. 2

    Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  3. 3

    Check to ensure that appropriate changes were made to resolve customers' problems.

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Stories from the work

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
agent d’information de centre de contact clients/agente d’information de centre de contact clients
español
agente de centro de atención al cliente
العربية
الموظف المسؤول عن تقديم المعلومات للعملاء في مركز الاتصال / الموظفة المسؤولة عن تقديم المعلومات للعملاء في مركز الاتصال
português
Empregado de centro de informações ao cliente/Empregada de centro de informações ao cliente
Deutsch
Kundeninformationsfachkraft
italiano
addetto all’informazione e all’assistenza dei clienti/addetta all’informazione e all’assistenza dei clienti

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