The Collar360

Customer experience manager

Other names

guest relations specialist, guest relations manager, guest relations officer, hospitality customer experience manager, guest experience manager, guest experience specialist

Marketing, sales and communication

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry.

TrainingA lot of trainingAn international estimate (O*NET, United States)LicenceSign in to seeWherehotels and lodges, entertainment venuesPaySign in to see
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The work

The work

Written by our team from the career's description, checked against its sources and approved before it was shown.

  1. 1

    Watch how customers feel about their visit.

  2. 2

    Check how well the business treats its customers.

  3. 3

    Find ways to make customer service better.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
responsable de l’expérience client
español
gestor de la atención al cliente/gestora de la atención al cliente
العربية
مدير تجربة العملاء / مديرة تجربة العملاء
português
Gestor de experiência do cliente/Gestora de experiência do cliente
Deutsch
Kundenerfahrungsmanager/Kundenerfahrungsmanagerin
italiano
responsabile della customer experience

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