The Collar360

Customer service representative

Other names

customer relations officer, information office worker, customer service person, customer feedback representative, customer complaints handler, senior customer service representative, information clerk, trainee customer service representative, graduate customer service representative, information agent, complaint representative, service desk operator

Office and administration

They talk with customers about products, orders and complaints, solve their problems, keep records, and collect payments.

TrainingSome trainingAn international estimate (O*NET, United States)LicenceSign in to seeWhereoffices of companies, customer service desksPaySign in to see
Compare

The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  2. 2

    Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  3. 3

    Check to ensure that appropriate changes were made to resolve customers' problems.

See the whole career with a free account

Pay in Uganda, how to start, what the work uses, the jobs, where it can lead and every skill it needs.

Create a free accountLog in

Stories from the work

Share your story

No stories yet. Do you do this work? Share yours.

Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
représentant du service clients/représentante du service clients
español
agente de servicio de atención al cliente
العربية
ممثل خدمة العملاء / ممثلة خدمة العملاء
português
Representante de serviço de apoio ao cliente
Deutsch
Kundenbetreuer/Kundenbetreuerin
italiano
rappresentante del servizio clienti

Report something wrong