The Collar360

Emergency medical dispatcher

Other names

medical dispatcher, emergency call operator, dispatcher of emergency medical vehicles, emergency medical services dispatcher, dispatch employee, emergency call handler, ambulance services dispatcher, control room worker, EMD, dispatcher of emergency medical services, call handler

Emergency care

Emergency medical dispatchers respond to urgent calls made to the control centre, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.

TrainingSome trainingAn international estimate (O*NET, United States)LicenceSign in to seeWhereemergency control centres, call centresPaySign in to see
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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Provide emergency medical instructions to callers.

  2. 2

    Question callers to determine their locations and the nature of their problems to determine type of response needed.

  3. 3

    Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

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Sources

Built from 5 sources

Uganda Public Service: schemes of service, job descriptions, adverts and the salary structure 2026/27

Official record

Ministry of Public Service, Health Service Commission, Education Service Commission and others; each post cites its document. Gathered by The Collar360.

Government of Uganda publications (public)

Open the source

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
standardiste aux urgences médicales
español
agente telefónico de emergencias médicas
العربية
المرسل الطبي في حالات الطوارئ / المرسلة الطبية في حالات الطوارئ
português
Operador de central telefónica de emergência médica/Operadora de central telefónica de emergência médica
Deutsch
Notruftelefonist/Notruftelefonistin
italiano
operatore di pronto intervento sanitario/operatrice di pronto intervento sanitario

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