The Collar360

ICT help desk agent

Other names

IT support technician, IT help desk agent, ICT service desk agent, ICT helpdesk agent, ICT help desk advisor, IT help desk advisor

IT support and repair

They help people who use computers by answering questions and fixing computer problems, by phone or online.

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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Oversee the daily performance of computer systems.

  2. 2

    Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  3. 3

    Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

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Stories from the work

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Sources

Built from 5 sources

Uganda programmes: NCHE accredited programmes and the health, vocational and teacher training bodies

Official record

National Council for Higher Education, UHPAB, UVTAB, the TVET Council, UNMC, AHPC, UNITE and others. Gathered by The Collar360.

Public registers

Open the source

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
agent de service d’assistance informatique/agente de service d’assistance informatique
español
agente del servicio de asistencia de TIC
العربية
وكيل مكتب مساعدة تكنولوجيا المعلومات والاتصالات / وكيلة مكتب مساعدة تكنولوجيا المعلومات والاتصالات
português
Operador do serviço de assistência informática/Operadora do serviço de assistência informática
Deutsch
IT-Helpdesk-Manager/IT-Helpdesk-Managerin
italiano
operatore del servizio assistenza TIC/operatrice del servizio assistenza TIC

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