The Collar360

ICT help desk manager

Other names

software support manager, ICT helpdesk managers, IT helpdesk manager, ICT service desk manager, ICT help desk managers, IT help desk manager, technical support manager, ICT helpdesk manager

IT support and repair

They lead a team that helps customers with computer problems, plan the support work, and check that help comes on time.

TrainingA fair amount of trainingAn international estimate (O*NET, United States)LicenceSign in to seeWhereSign in to seePaySign in to see
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The work

The work

Written by our team from the career's description, checked against its sources and approved before it was shown.

  1. 1

    Check that technical support reaches clients on time.

  2. 2

    Plan and organise support for users.

  3. 3

    Solve computer and technology problems.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
responsable du service d’assistance informatique
español
gestor de servicio de asistencia de TIC/gestora de servicio de asistencia de TIC
العربية
مدير مكتب مساعدة تكنولوجيا المعلومات والاتصالات / مديرة مكتب مساعدة تكنولوجيا المعلومات والاتصالات
português
Gestor de serviço de assistência informática/Gestora de serviço de assistência informática
Deutsch
IKT-Helpdesk-Manager/IKT-Helpdesk-Managerin
italiano
responsabile del servizio di assistenza TIC

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