The Collar360

Live chat operator

Other names

virtual chat operator, virtual chat agent, online chat agent, live chat agent, real time chat operator, online chat operator

Office and administration

They answer customers' questions and problems by typing messages online, keep notes of each chat, and fix complaints or pass them on.

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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  2. 2

    Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  3. 3

    Check to ensure that appropriate changes were made to resolve customers' problems.

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Stories from the work

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
conseiller en ligne/conseillère en ligne
español
agente de atención al cliente por chat
العربية
مشغل الدردشة المباشرة / مشغلة الدردشة المباشرة
português
Operador de live chat/Operadora de live chat
Deutsch
Online-Kundenberater/Online-Kundenberaterin
italiano
assistente virtuale

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