The Collar360

Office clerk

Other names

clerical assistant, correspondence clerk

Office and administration

They answer phones, sort mail, file papers, use office machines and computers, and help customers and staff with their questions.

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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

  2. 2

    Answer telephones, direct calls, and take messages.

  3. 3

    Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

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Sources

Built from 6 sources

Uganda Public Service: schemes of service, job descriptions, adverts and the salary structure 2026/27

Official record

Ministry of Public Service, Health Service Commission, Education Service Commission and others; each post cites its document. Gathered by The Collar360.

Government of Uganda publications (public)

Open the source

Uganda programmes: NCHE accredited programmes and the health, vocational and teacher training bodies

Official record

National Council for Higher Education, UHPAB, UVTAB, the TVET Council, UNMC, AHPC, UNITE and others. Gathered by The Collar360.

Public registers

Open the source

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
employé de bureau/employée de bureau
español
empleado de oficina/empleada de oficina
العربية
موظف مكتب / موظفة مكتب
português
Empregado de escritório/Empregada de escritório
Deutsch
Bürokaufmann/Bürokauffrau
italiano
assistente di ufficio

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