The Collar360

Office manager

Other names

office coordinator, administrative services manager, office supervisor, administrative manager, administrative supervisor, general office administrator

Office and administration

They oversee office workers, give out tasks and schedules, check records and reports, solve problems, and answer customers' questions.

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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

  2. 2

    Resolve customer complaints or answer customers' questions regarding policies and procedures.

  3. 3

    Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

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Stories from the work

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Sources

Built from 6 sources

Uganda Public Service: schemes of service, job descriptions, adverts and the salary structure 2026/27

Official record

Ministry of Public Service, Health Service Commission, Education Service Commission and others; each post cites its document. Gathered by The Collar360.

Government of Uganda publications (public)

Open the source

Uganda programmes: NCHE accredited programmes and the health, vocational and teacher training bodies

Official record

National Council for Higher Education, UHPAB, UVTAB, the TVET Council, UNMC, AHPC, UNITE and others. Gathered by The Collar360.

Public registers

Open the source

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
coordonnateur du bureau préposé/coordonnatrice du bureau préposée
español
director de departamento de administración/directora de departamento de administración
العربية
مدير مكتب / مديرة مكتب
português
Responsável de escritório
Deutsch
Büroleiter/Büroleiterin
italiano
responsabile di ufficio

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