The Collar360

Railway passenger service agent

Other names

railway station customer service representative, railway customer service agent, railway transportation service representative, railway passenger agent, railway customer transit agent, railway station customer service agent, customer transit agent, passenger representative, railway customer service representative

Railways

They help people at train stations by answering questions, giving train times, helping travellers board, and keeping everyone safe.

TrainingSome trainingAn international estimate (O*NET, United States)LicenceSign in to seeWhererailway stations, station platforms and ticket officesPaySign in to see
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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Respond to passengers' questions, requests, or complaints.

  2. 2

    Determine or facilitate seating arrangements.

  3. 3

    Greet passengers boarding transportation equipment and announce routes and stops.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
Agent commercial ferroviaire/agente commerciale ferroviaire
español
empleado de servicio de atención al viajero de tren/empleada de servicio de atención al viajero de tren
العربية
وكيل خدمة ركاب السكك الحديدية / وكيلة خدمة ركاب السكك الحديدية
português
Agente de apoio aos passageiros
Deutsch
Reiseberater der Bahn/Reiseberaterin der Bahn
italiano
addetto al servizio informazioni e assistenza clienti ferroviari /addetta al servizio informazioni e assistenza clienti ferroviari

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