The Collar360

Telephone switchboard operator

Other names

telephone operator, switchboard operator, telephone answering service operator, switchboard receptionist, alarm centre dispatcher, communication centre operator, receptionist telephone operator

Office and administration

They connect phone calls on a switchboard, answer callers' questions, take messages, and send calls to the right person.

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The work

The work

The tasks come from O*NET (United States) and ESCO (Europe), the world's two occupation databases. How the work is done can differ in Uganda; our team adds the local way where it does.

  1. 1

    Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

  2. 2

    Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

  3. 3

    Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

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Sources

Built from 4 sources

Uganda labour market: UBOS (NLFS 2021, LMS 2025, UNHS, NHRS), ILOSTAT, NDP IV Human Resource Development Plan

Official record

Uganda Bureau of Statistics; International Labour Organization (ILOSTAT); National Planning Authority. Gathered by The Collar360.

UBOS and NPA publications (public); ILOSTAT CC BY 4.0

Open the source

ISCO-08, International Standard Classification of Occupations

International classification

ISCO-08 © International Labour Organization.

Free to use with attribution

Open the source

ESCO, European Skills, Competences, Qualifications and Occupations

International classification

This service uses the ESCO classification of the European Commission.

European Commission reuse policy (Decision 2011/833/EU): free reuse with attribution

Open the source

O*NET 31.0 Database

International classification

Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 licence. O*NET® is a trademark of USDOL/ETA.

CC BY 4.0

Open the source

In other languages

français
standardiste
español
agente telefónico en centralita/agente telefónica en centralita
العربية
مشغل لوحة مفاتيح الهاتف / مشغلة لوحة مفاتيح الهاتف
português
Operador de central telefónica/Operadora de central telefónica
Deutsch
Telefonist Telefonzentrale/Telefonistin Telefonzentrale
italiano
centralinista telefonico/centralinista telefonica

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